Conditions of Use
Pricing, Availability, and Order Acceptance Policy
Since all our suppliers reserve their right to do so, our pricing and availability are subject to change without notice. Great effort has been made to ensure the accuracy of the information listed in our website. However, SMILES does not assume any responsibility for any errors contained therein nor from orders arising from those errors and reserves the right to cancel any orders received without having to assign a reason to do so.
Before placing an order, you should be aware that your online order does not give you the right to demand we ship the product(s) ordered. Your online receipt or the receipt of the “acknowledgement of order” form automatically issued by our system does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. SMILES reserves the right at any time after the receipt of your order to accept or decline it for any reason without having to give further explanation.
Upon receipt of your order, we will check our stock and confirm availability and cost. We work hard to keep our web site updated, but if there has been a price change in the cost of the product or in the shipping cost, we may, at our discretion, cancel your order and send you an email to advise you of the changes.
We ship accepted orders either from our own stock or directly from our manufacturers, importers, or master distributors stocks. Our policy is to accept only orders that we, or our suppliers, can fulfill entirely in one shipment, and we do generally confirm availability of the entire order prior to accepting it. However, if for reasons beyond our control, from the time that we accept the order to the time that it ships, the order can not shipped in its entirety, we reserve the right to ship partially fulfilled orders, or in other words, to supply less than the quantity you ordered of any item. In those instances we will make an effort to advise you prior to shipment, however, we reserve the right to ship without notifying you prior to shipping.
All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require further verifications or additional information before accepting any order.
Payments Policy
Our Company accepts PayPal, MasterCard, Visa and Discover. For your peace of mind, it is our policy in almost all cases to charge your card once the order is processed and goods are ready to be shipped or already shipped. However in some few cases, depending on the product and the circumstances of the sale, we reserve the right to bill it prior to shipment (i.e. an expiring credit card). You will know that your card has been charged once you receive the invoice for your order. The invoice should not be confused with the automatic acknowledge of the order receipt or order acceptance forms send by our system prior to the actual invoicing.
Cashiers checks, money orders, company check and personal checks are also accepted as means of payment. These should be sent along with a printout of your order to: SMILES, 3435 S. Zero, Fort Smith, AR 72908. In all cases, the product might not be shipped until the funds are totally clear in SMILES' bank account. For Cashier’s check and money order payments, orders are usually released immediately on receipt of the payment document by SMILES.
For company and personal checks, orders will be shipping only after funds are released from your financial institution to SMILES. This could take up to 10 business days after receipt of payment by SMILES. On orders being paid for by means other than credit card, availability of the product might change while your payment is in transit or funds are being cleared and SMILES cannot reserve or guarantee continued availability.
When using your credit card be sure to provide your exact billing and shipping addresses and phone numbers your credit card has on file for you. Incorrect information may cause a delay in processing your order.
Cancellations Policy
The Internet is a very powerful tool to search and compare vendors and as such it provides unique opportunities to buy at very low prices. At SMILES we try to be very competitive with our prices while providing you with an excellent service. However, due to the intense competition in prices, our margins are low and those low margins severely limit our flexibility regarding our policies for returned merchandise and cancelled orders when compared to conventional stores.
We would recommend you to shop in our Fort Smith, AR store if you are unsure about what product do you want, what type of functionality you are looking for in our products or whether a product can be connected or works well with others that you might already have.
Once you place the order, we will proceed to ship from stock or place a purchase order to the manufacturer and have them ship directly to you. Since generally we are not allowed to return purchased items, we cannot accept cancellations unless exigent circumstances exist. These will be taken into consideration on a case-by-case basis. In all cases, we reserve the right to charge a $25.00 cancellation fee. Keep in mind it is not our obligation to accept your cancellation request.
- If product has shipped: NO CANCELLATION IS OR WILL BE POSSIBLE. If you refuse delivery, you will be liable for shipping costs (both ways) and full restocking fees will apply. Please refer to our Returns policy.
In case we cancel your order, a cancellation e-mail will be sent to you. If you do not receive the cancellation e-mail, please insist on obtaining a cancellation notice from us, to be confident that your order did not proceed. Otherwise, the item might be shipped and therefore we will charge your credit card. Once the product has shipped, we can not accept cancellations therefore the product is yours (not even if you reject the package). A cancellation email will clearly state that the order is cancelled. Any other email or communication that does not clearly state the order is cancelled is not considered a cancellation. Please know that even if you emailed or called us before the item shipped, if for any reason we were unable to cancel, and you refuse delivery, you will be liable for shipping costs (both ways) and full restocking fees will apply.
Replacements Policy
Under no circumstances will a replacement be initiated after 28 days of the Invoice date.
If the product you ordered arrives via USPS, UPS or FEDEX and there is visible damage on the box, REFUSE IT (Do not accept it). This will make it easier for us to send you a replacement. If the product you ordered arrives via truck, TAKE YOUR TIME to inspect it. Many truck drivers pressure customers to sign the documents quickly. You have the right to take all the time needed to inspect the product thoroughly before signing. If you see signs of transport damage, REFUSE the package. After the bill of lading is signed "free and clear" by you, it might be difficult or impossible to claim transport damage. Please note that writing a note about damage on the delivery document is no guarantee that the shipping company will accept a claim and neither that our supplier will accept a return or replacement. Therefore, it is advisable to just REFUSE delivery whenever there is obvious damage.
Once you accept the package, please unwrap it with care and call us at once if the product looks defective, is not what you ordered or was damaged during transport.
It is important that you follow with care the setup instructions of the Manufacturer. When in doubt, contact the manufacturer and if you still have questions, contact us for advice and we will try to assist you in any way possible.
In most cases, if a product arrives defective or damaged and you call us within 48 hrs of receipt, we will give you instructions and send a replacement upon receipt of the damaged unit. In some cases you will need to cover the shipping cost of the damaged unit and we will cover the cost of shipping the replacement to you. Please use only UPS or FEDEX when returning any product to us, insure the shipment for the total amount including shipping costs, and promptly obtain and email us the Tracking number. If you want to avoid paying the shipping cost of the damaged unit back to us (or to our supplier), you can always call the Manufacturer and have them give you instructions for the repair or replacement (as per their policy).
In any Return or Replacement that is accepted by our company, the product must be returned in the same condition as it was received. It should come packed in its original manufacturer's box, without writing anything or applying labels on the box. The box must include all the accessories, manuals, warranty card, packing materials and anything else included in the package when it was first received. Returns or Replacement will not be possible if either the box, packing materials, accessories, manuals or warranty card are missing.
If the product arrives in good condition and after some time or usage, it malfunctions; you need to contact the Manufacturer directly for warranty information. SMILES reserves the right to decline to replace a product, even if defective, upon receipt, since the policies of many manufacturers call for direct repair/replacement of defective products by their service centers, without our involvement.
When a product is being replaced, NO CANCELLATION WILL BE POSSIBLE. If you refuse delivery, you will be liable for shipping costs (both ways) and full restocking fees will apply. Please refer to our Returns and Cancellations policies.
Unjustified Credit Card Chargebacks
A chargeback is the process initiated by our credit card operator when a customer disputes a charge made on his card.
All our policies try to minimize the events when your credit card will be charged erroneously. We will charge your card once the order is processed and goods are ready to be shipped or were already shipped. In addition, our customers must read and acknowledge our cancellation, return, replacement, order acceptance and payment policies prior to placing an order with us. Our system will not allow our customers to place an order otherwise. We do this in order to make sure that you know how we intend do business and what to expect from us. If after knowing our policies you still place your order, you are consenting to abide by them in all your dealings with us. We try to be fair and reasonable in all our conducts.
Please be informed that we will charge a $75.00 penalty fee for each unjustified credit card chargeback against our company. We consider a chargeback unjustified any time a customer receives a product as acceptable, even in cases of later warranty repair or replacement, or disputes regarding our no return policy. If we deem a chargeback unjustified, we will dispute the chargeback and immediately issue an invoice for $75. If the customer doesn't agree to pay this amount via credit card, we will send such invoice to a Collection Agency, which will collect that amount plus any other charges incurred by the Collection Agency until paid in full.
Sales Tax
SMILES RECOGNIZES that sales tax is a very important source of funding for most state and local governments. We have prepared this Sales Tax Policy to explain to you when and why we collect sales tax on your purchases.
IMPORTANT NOTICE: Your purchase is NOT exempt from tax merely because SMILES has elected not to collect the tax from you at the time of your purchase. Unless you live in Alaska, Delaware, Montana, New Hampshire. or Oregon, your state most likely requires purchasers to report all purchases that are not taxed and pay tax on those purchases. The tax may be reported and paid on your individual income tax return or by filing a consumer use tax return. For more information, please visit your state's department of revenue website. SMILES collects sales tax in Arkansas, where we have physical presence (or nexus). SMILES also collect sales tax in Streamlined Sales and Use Tax States, including Georgia, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Nebraska, Nevada, New Jersey, North Carolina, North Dakota, Ohio, Oklahoma, Rhode Island, South Dakota, Tennessee, Utah, Vermont, Washington, West Virginia, Wisconsin and Wyoming. SMILES does not collect sales tax in any states NOT listed above because SMILES is not required to collect sales or use tax in these states.
SMILES does not collect sales tax if we have your exemption certificate on file, or you are shipping your order to a state that does not collect state or local sales or use tax.
Warranty Information
Products purchased from SMILES carry full manufacturer’s warranty and issues arising from the same must be taken up within directly with the manufacturers. SMILES will not be responsible for warranty in the event the manufacturer goes out of business or refused to honor the warranty.
Price Protection
Our Company does not offer price protection. If you place an order and later the web price is lowered, we will not adjust the original order to the new price.
Returned Checks
In the event a check from a customer is returned by our Bank due to insufficient funds or any other reason, it will incur in an automatic $50 returned check fee, and the check amount will incur in a 29% interest per year or the highest interest rate permissible by law.
Disclaimer and Limitation as to Products Sold
Most of SMILES products are guaranteed by the manufacturers. In some cases, the warranties are offered by SMILES' suppliers or by Third Party warranty companies. Except as expressly stated herein, SMILES makes no representations or warranties, either express or implied, of any kind with respect to products sold on this site, included but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to SMILES arising from any product sold on the SMILES shall be the price of the product ordered. In no event shall SMILES be liable for special, indirect, consequential, or punitive damages related to products sold.
